Air Elite Blog

Despite COVID-19, Concord-Padgett Regional Airport has new ramp renovations and continued projects to ensure your visit is part of the Air Elite experience. Read more below:

What Concord-Padgett Regional Airport Has Been Up To (During COVID)

Kylie Kreun
Customer Service Manager
Concord-Padgett Regional Airport– KJQF

What a year it has been! It seems like yesterday we were in the exhibit hall at NBAA Schedulers and Dispatchers Conference 2020 in Charlotte, NC (just 20 minutes down the road from our airport) meeting new potential customers, checking in on existing clients reconnecting with colleagues. Little did we know the challenges we would face over the next few months and potentially years to come. While we’ve faced these challenges head-on, we’ve been hard at work on several projects to improve safety and our customer experience.

Thankfully COVID has not slowed us down when it comes to our ramp strengthening construction project. Over the last couple of years, we have strengthened our runway and taxiway, and this year our ramp was next up on the list. Part of the project includes adding two hard stands, which will help protect our ramp and has two ramp-taxiway connector relocations. The project was split into three phases, and we’re currently in the last phase of the project which will be done in the next 30 days.

During the last few months, we have remained open 24/7 to serve our customers. We have modified our procedures to keep both customers and employees safe during the pandemic. More frequent cleaning and disinfecting of our lobby, crew cars, golf carts, requiring masks to be worn by staff and customers, implementing social distancing when possible; are just a few of our modified procedures.

We were proud to have received our ISBAH Stage 1 certification last year. Since then, we have been working hard on Stage 2 and hope to receive our accreditation in early 2021. Part of the process has involved updating SOPs, quarterly safety meetings to review identified safety concerns/incidents, monthly audits of the ramp and fuel trucks, and safety inspections. We are also NATA Safety 1st certified, and as of September, we are NATA Safety 1st Clean certified.

Through it all, we continue to be a proud member of the Air Elite network and offer elevated service to every customer. We invite you to experience the Air Elite difference at our renovated facility and hope to see you soon!

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