Diamond Service Difference

What more can I do?

You’ll hear this when you arrive at our Air Elite locations. A continuous, dedicated commitment to seek SUCCESS with every customer experience is the basis to this consistent, elevated service philosophy. Air Elite service culture is trained with consistent expectations at each of the distinct facilities. We believe you’ll be able to define the Diamond Service Difference after your Air Elite experience at any of the 70+ locations.

Service Dedication

Our locations have strict service expectations and are audited to assure that the service dedication remains at the highest level. Membership minimum standards assure consistency across all locations. These elements were developed with the customer experience and comfort, as the focus.

Each location strives to ensure their customer’s SUCCESS through:

  • Modern, upscale facilities with high-end amenities
  • Commitment to continuous training and evolving customer service
  • High-end courtesy vehicles
  • Standards on operational service maintained
  • Dedicated to continuous improvement in customer service experience
  • Management supporting an engaged and empowered team that creates a culture of ownership
  • Participation in industry programs
  • Commit to technology resources to create a seamless customer experience
  • Ranking as the top 2 independent operations on the airport

ELITE Service

We train each location to continuously meet the ELITE service expectation:

  • E – Engaged and motivated team members
  • L – Leveraged Loyalty
  • I – Invested in relationships
  • T – Tailored service is a must to create distinct customer experiences
  • E – Elevated facilities and amenities
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