Diamond Service Difference

What more can I do?

You’ll hear this when you arrive at our Air Elite locations. A continuous, dedicated commitment to seek SUCCESS with every customer experience is the basis to this consistent, elevated service philosophy. Air Elite service culture is trained with consistent expectations at each of the distinct facilities. We believe you’ll be able to define the Diamond Service Difference after your Air Elite experience at any of the 75+ locations.

Service Dedication

Our locations have strict service expectations and are audited to assure that the service dedication remains at the highest level. Membership minimum standards assure consistency across all locations. These elements were developed with the customer experience and comfort, as the focus.

We:

  • Maintain modern, upscale facilities
  • Practice a commitment to continuous training
  • Aim to exceed industry standards on operational safety training
  • Evolve the customer service experience
  • Have engaged and empowered teams
  • Collaborate on industry best practices
  • Create a seamless customer experience through technology

ELITE Service

We train each location to continuously meet the ELITE service expectation:

  • E – Engaged and Empowered team
  • L – Lateral Service
  • I – Invested in Relationships
  • T – Tailored Service
  • E – Elevated Facilities and Amenities

About Air Elite® by World Fuel

Air Elite® by World Fuel is a global network dedicated to elevated diamond service at distinct facilities. All members commit to service excellence, are audited to ensure the highest service and facility standards, complete the Air Elite Service Culture Training benchmarked by The Ritz-Carlton philosophy and enrich the guest experience with the Air Elite Bonus.

About World Fuel Services Corporation

Headquartered in Miami, Florida, World Fuel Services is a global energy management company involved in providing energy procurement advisory services, supply fulfillment and transaction and payment management solutions to commercial and industrial customers, principally in the aviation, marine and land transportation industries. World Fuel Services sells fuel and delivers services to its clients at more than 8,000 locations in more than 200 countries and territories worldwide. For more information, call 305-428-8000 or visit www.wfscorp.com.

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